Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in when it was delivered to you.   

To start a return, you can contact us at Admin@HeWhoHasAnEar.com. Please note that returns will need to be sent to the following address: 

He Who Has An Ear - Return

PO Box 247

Waldwick, NJ 07463 

If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  We may ask for photographs to document damage, etc.   

INITIALLY, YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS.  SEE BELOW REGARDING REFUND SPECIFICS, INCLUDING FULL REFUND OF RETURN SHIPPING COSTS.

NOTE: In most cases when we receive your return we will inspect it and verify whatever issue you identified.  If we agree with your assessment you will be refunded the purchase price AND the Return Shipping as well.  

If the issue is not verified through our visual inspection, we WILL refund you the purchase price, but not the Return Shipping.

If the returned item is damaged during return shipping, NO refund will be provided.  SO ENSURE THAT YOU PACK UP YOUR RETURN WITH PROPER PACKAGE, AND INSURANCE AS APPROPRIATE!

You can always contact us for any return question at Admin@HeWhoHasAnEar.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 WE DO NOT ACCEPT:

• INTERNATIONAL RETURNS! 
• sealed LPs that you have opened

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, or you have any other questions,  please contact us at Admin@HeWhoHasAnEar.com.